Eight keys to great hospitality at The World’s 50 Best Restaurants

Laura Price - 15/07/2016

Header: Camilla Lunelli, Will Guidara, Daniel Humm, Matteo Lunelli and Massimo Bottura

Last month at The World’s 50 Best Restaurants, the first ever Ferrari Trento Art of Hospitality Award was bestowed upon Eleven Madison Park, New York, the restaurant run by Will Guidara and Daniel Humm that is well-known for its unique approach to hospitality.

Naturally, the achievement was celebrated with copious amounts of Ferrari Trento sparkling wine.

Here, the owners of some of The World’s 50 Best Restaurants give their fundamental keys to the art of hospitality:

"Great hospitality is not serving the experience
to someone; it’s creating the experience with someone.” – Will Guidara, Eleven Madison Park, No.3 on the list


Will Guidara briefs his dining room team ahead of service at Eleven Madison Park

“The wait staff are more than 50% of the experience.” – Massimo Bottura, Osteria Francescana, No.1 on the list


Massimo Bottura and wife Lara Gilmore with Camilla and Matteo Lunelli, Ferrari Trento in New York

“The key to unforgettable hospitality to us is joy, respect, teamwork and honesty.” – Andreas Caminada, Schloss Schauenstein, No.47


Andreas Caminada and his lettuce gazpacho at Schloss Schauenstein

"From the moment someone comes through the doors of the restaurant, their experience starts. It’s so important to greet people with a smile and to start to develop a relationship with them." – Daniel Willis, The Clove Club, No.26


Daniel Willis (centre) and Johnny Smith (right) head the front of house team that complements chef Isaac McHale's cuisine

“It’s very important to have people who share this passion to create memorable experiences for our guests.” – Andreas Caminada, Schloss Schauenstein, No.47


Andreas Caminada and Sarah Leeman with Camilla and Matteo Lunelli

"If I have an idea that’s going to blow the guest’s mind, I want a chef who trusts me with that. [Chef Daniel and I] question each other but we have so much trust." – Will Guidara, Eleven Madison Park, No.3


Daniel Humm and Will Guidara collecting their Ferrari Trento Art of Hospitality Award from Matteo Lunelli, CEO and President of the Italian winery




"The art of hospitality is about personality, adaptability, passion, friendship and teamwork." – Daniel Willis, The Clove Club, No.26


Johnny Smith (left) with Camilla and Matteo Lunelli, Daniel Willis and Isaac McHale (right)

“Italians do it better – warmer, with a lot of passion. Italian hospitality is a way of life." – Massimo Bottura, Osteria Francescana, No.1


Massimo Bottura and Osteria Francescana's winning moment as first ever Italian No.1 in The World's 50 Best Restaurants


More from Massimo, Andreas and Daniel on the art of hospitality:

Read exclusive interviews with Will Guidara and Daniel Humm, winners of The Ferrari Trento Art of Hospitality Award 2016, and find out more about the art of hospitality at The Clove Club and Schloss Schauenstein.